lobal Centralized Access provides Business Process Outsourcing (BPO) services for local and overseas businesses. Having the advantage of high quality, cost effective solutions and services GCA has skills, experiences and resources to help your company achieve higher operational performance.
Call Center Services
Our call center services and contact center services are extensive enough to service any of your businesses needs.
Inbound Call Center Services
Our inbound call center services can help your business acquire customers while reducing your operating costs.
GCA offers outbound telemarketing to provide you with the most cost productive outbound call center services available.
GCA can develope custom inbound and outbound telemarketing solutions for your business.
Business can often deviate from the traditional business hours, so can your support. We operate 24/7/365 in order to meet your needs.
Let our expert specialists handle your email and/or chat support so you can focus on your core line of business.
Frequently Asked Questions
We have compiled a list of the questions that we are most frequently asked about BPO and ITO services. Have a question or particular query that you don’t see or is not answered, please don’t hesitate to contact us.
Where are your call centers located?
Our call centers are located in Clarendon, Jamaica; We are a great nearshore solution for North American based company’s just an hour and a 1/2 from the nearest international airport.
Do you provide 24x7x365 service?
Yes. Global Centralized Access provides 24/7 call center service to ensure we can continually meet your customers need.
Do you provide call recording services?
Yes. GCA is capable of recording calls at client request through a Total Quality Management System. GCA partners have the ability to listen securely to calls taken on their behalf.
Can you send data real time?
Yes. GCA can send data real time via e-mail, HTTP Post or XML.
We recognize that each customer contact is an opportunity to grow our partners’ business. We pride ourselves on our ability to deliver on “Doing it right the first time”. It drives the attitude, desire, and commitment of our agents to deliver a “delightful” experience on every contact.
Call Center Outsourcing
Choose a flexible, multi-channel provider you can grow with, GCA.
We do it all — lead generation, qualification, sales acquisition, etc…
Community (Gives Back)
We recognize the importance of giving back to the communities we serve.